Privacy Policy
This Privacy Policy describes how Totoka Wokapa ("we," "us," or "our"), operated at 5527 Chester Ave, Philadelphia, PA, collects, uses, stores, and discloses personal information obtained from individuals ("you" or "user") who visit the website located at totoka-wokapa.info or who interact with our plant subscription service. This Policy is provided in compliance with applicable United States privacy law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) where applicable, and general industry-standard privacy practices recognized across the United States.
1. Information We Collect
We collect personal information that you provide directly to us when you complete the onboarding quiz, submit an inquiry through our contact form, initiate a subscription, or otherwise communicate with us. This information may include your name (if provided), email address, delivery address, responses to quiz questions about your home's light conditions and plant care experience level, and any additional notes you choose to include. We also collect technical data automatically when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages visited, and the date and time of your visit. This technical information is collected through server logs and, where consented to, through analytics cookies. We do not collect sensitive personal information such as financial account numbers, Social Security numbers, precise geolocation data, or health information.
2. How We Use Your Information
Personal information collected through the subscription process is used to fulfill the service: selecting appropriate plants based on your quiz responses, processing and shipping monthly deliveries, and communicating with you about your subscription status. Contact form submissions are used solely to respond to your inquiry. Email addresses collected with your consent may be used to send service-related communications such as shipping notifications and care reminders. We use automatically collected technical data in aggregate form to understand how our website is used, to identify and resolve technical issues, and to improve the presentation and functionality of our pages. We do not use your personal information to make automated decisions that produce legal or similarly significant effects concerning you without human review.
3. Legal Basis for Processing
Under applicable United States law, we process your personal information on the following bases: (a) performance of the subscription contract you enter into with us when you subscribe, which requires us to use your delivery address, email, and quiz results; (b) your explicit consent, which you provide when you submit a contact form or agree to optional communications; (c) our legitimate interests in operating and improving the service, provided those interests do not override your fundamental rights; and (d) compliance with legal obligations applicable to our business operations in Pennsylvania and the United States generally. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
4. Sharing and Disclosure of Information
We do not sell your personal information to third parties. We do not share your personal information with advertisers or data brokers. We may disclose your personal information to third-party service providers who perform functions on our behalf, including shipping and fulfillment partners who require your name and delivery address to complete delivery, email service providers used to send transactional communications, and website hosting and analytics providers. Each such service provider is contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. We may also disclose personal information if required by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Totoka Wokapa, our users, or the public.
5. Data Retention
We retain personal information associated with an active subscription for the duration of the subscription and for a reasonable period thereafter to handle any post-cancellation inquiries or disputes. Contact form submissions are retained for up to twelve months unless a longer retention period is required to resolve an ongoing matter. Automatically collected technical data is retained in aggregate or anonymized form. You may request deletion of your personal information at any time by contacting us at [email protected], subject to our need to retain certain information for legal compliance or legitimate business purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies as described in our Cookie Policy. Necessary cookies are required for the site to function and are placed automatically. Analytics and marketing cookies are placed only with your consent, which you can manage through the cookie consent interface on our website or by adjusting your browser settings. Please refer to our Cookie Policy at cookies.html for a full description of the cookies we use, their purpose, and their duration.
7. Your Rights Under US Privacy Law
Depending on your state of residence, you may have rights under applicable state privacy legislation. Residents of California have rights under the CCPA/CPRA including the right to know what personal information we collect and how it is used, the right to request deletion of personal information, the right to opt out of the sale of personal information (we do not sell personal information), the right to non-discrimination for exercising privacy rights, and, for sensitive personal information, the right to limit use. Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights under their respective state statutes. To exercise any of these rights, contact us at [email protected] with your request and sufficient identifying information. We will respond within the timeframe required by applicable law.
8. Security
We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include the use of HTTPS encryption for data transmitted through our website and access controls on systems that store personal information. No method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. If we become aware of a security breach that may affect your personal information, we will notify you as required by applicable law.
9. Children's Privacy
Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child under 13, please contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of the website or service after changes are posted constitutes your acknowledgment of the updated Policy.
11. Contact for Privacy Matters
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us in writing at: Totoka Wokapa, 5527 Chester Ave, Philadelphia, PA, or by email at [email protected], or by telephone at +1 267-257-2467. We will make reasonable efforts to address your inquiry promptly and in accordance with applicable law.